Repairs by builders. Billed like it's our money.
An affiliated in-house crew, published rates, 0% markup, photos on every job, and turns targeted at about 10 days from keys to rent-ready.
Keys back. Rent-ready.
Watch a typical make-ready, or drag the slider. Doing the steps in the right order is what keeps a two-week turn from turning into six.
Keys + move-out inspection
Every room photographed against the move-in set.
Scope + approval
Written scope with prices. Items above your limit come to you.
Repairs
Drywall, doors, plumbing and electrical go first.
Paint
Lead-safe methods in pre-1978 homes, matched from the paint log.
Floors
Clean, repair or replace.
Deep clean
Cabinets, appliances, windows, vents.
Compliance
Lead certificate where required, alarms tested.
Photos + listing live
Listed the day it's ready.
A typical move-out. Heavy damage, special orders or permits take longer, and we'll tell you up front.
Not every request is an emergency.
Requests are sorted by urgency so emergencies get handled immediately and routine work gets batched efficiently.
Gas, fire, flooding, no heat in winter, security
Stabilized right away, owner told immediately
No hot water, a leak, a failed appliance
Scheduled within 24–48 hours
Doors, fixtures, minor repairs
Scheduled within the week
Seasonal work, upgrades, capital items
Quoted and scheduled with you
Our crew. Your choice.
5 Star Pros DMV is a Baltimore repair and renovation company affiliated with Keel Residential. We tell you that up front because owners deserve to know where their repair money goes.
- The affiliation is disclosed in writing in every management agreement
- Work is billed at published rates, with 0% markup
- Photos before and after every job
- Your approval on anything above your limit
- A second bid from an unaffiliated licensed contractor on request for jobs over $1,500
- You can name your own vendor for any job
About maintenance & turns.
Do you mark up repairs?
No. Maintenance is billed at published rates with 0% markup, and you see the invoice.
Can I use my own contractor?
Yes. Name your vendor for any job. We'll coordinate access and check the work.
What counts as an emergency?
Anything that threatens safety or the building: gas, fire, active flooding, no heat in cold weather, a broken exterior door or window. We stabilize first and call you right away.
How fast are turns?
Our target is rent-ready about 10 days after a typical move-out, because our own crew does the work. Heavy damage, special-order materials or permits take longer, and we'll tell you up front.
Your rental, always on watch.
We open in January 2027. Owners on the founding list get the first calls and a full rental analysis of their property before we go live.