Print this and take it to every interview. Good managers will welcome the questions.
Money
- Is the fee charged on rent collected or rent due?
- Which fees aren't on your pricing page?
- Where are deposits and rents held? (In Maryland, a broker's escrow or trust account.)
- What day do I get my statement and draw?
Maintenance
- Do you mark up repairs? Will I see the original invoice?
- Do you use any company you own or are affiliated with? Is that disclosed in writing?
- What's my approval limit, and can I get a second bid?
- How fast do you respond to emergencies, and who answers at 2 a.m.?
Leasing
- What were your average days on market last year?
- Can I see your written screening criteria?
- Whose lease form do you use? Is it Maryland-specific and reviewed by an attorney?
Oversight and exit
- How often do you inspect, and do I get the photos?
- Who is my single point of contact?
- Which licensed broker are you under?
- How do I end the agreement, and what does it cost?
Our answers to all fifteen are on our FAQ and pricing pages.